Ombudsman

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At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

 

 

Ombudsman

 

 

Responsibilities

Investigating all inquiries and complaints in an impartial and independent manner
Responding to escalated complaints and to requests from OBSI
Providing monthly status reports to important stakeholders and preparation of annual reports
Identifying critical issues to senior management and making recommendations to address the issues
Participating in industry ombudsman meetings, and hosting such meetings on a rotational basis
Qualifications

Lawyer in good standing with a Canadian Law Society, with 7 years minimum of post-call experience from a major law firm or in-house counsel role
Strong business acumen, ADR and advocacy skills
Strong drafting and communication skills
Knowledge of Canada’s both legal system
The ability to work in French is a strong asset

 

 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

 

 

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

 

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

 

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

 

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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