Team Lead, Legal Operations and Support

The Team Lead, Legal Operations and Support Services, is responsible for supervising a team of legal support staff that provide administrative and paralegal support to the Office of the City Clerk and Solicitor. The Team Lead will oversee the Claims Unit, but may be assigned to rotate through one of the other two portfolios - Administrative Support Unit, or Development Law Unit. The Team Lead is also a member of the Branch's management team.

Education & Experience

Minimum Four (4) year degree in Public or Business Administration, Legal Studies, Finance, Communications, Political Science or a related discipline.

Minimum of 5 years of related experience, including some experience coaching, training, facilitating, or supervising individuals or teams.

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates & Licenses

English oral, reading, writing required


  • Functions and responsibilities of municipal government, its operations, City corporate and departmental operational and administrative policies and procedures, departmental business requirements and organizational structures of the City of Ottawa
  • Functions and responsibilities of the City Clerk and Solicitor's Office
  • Research, analysis, report writing and project management techniques
  • Claims administration, investigations and escalations processes (Claims portfolio)
  • Development applications and associated legal requirements (Development Law Unit)
  • MS Office applications, on-line legal databases including Carswell, Quicklaw, e-Laws, RiskMaster
  • Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
  • Claims background and knowledge of insurance will be considered an asset

Competencies & Skills

The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:

  • Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
  • Demonstrates Business Sense - Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City's reputation and strategic direction
  • Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
  • Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization
  • Engages Employees - Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly
  • Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
  • Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term "client" includes both internal and external clients)


If this opportunity matches your interest and profile please apply online by using the "Apply" button. If this is your first online application please refer to our resources on how to apply for jobs online .

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre(link sends e-mail) at 613-580-2424, extension 47411

Similar searches: Full time, Temporary, Law Clerk, Lawyer - Other, Paralegal